Year-Round Comfort, Zero Guesswork

Pricing depends on how many systems you have and whether they're heating, cooling, or a heat pump that does both. Most single-system Massachusetts homes land in the range of a typical single paid tune-up plus a small monthly amount — which the two included visits alone already cover. We quote it on the phone in about five minutes, with no contract tricks and no auto-escalating price.

A real tune-up is a measurement visit, not a spray-and-wave. Cooling visits include refrigerant subcooling and superheat readings, condenser coil cleaning, amp-draw testing, capacitor testing under load, condensate clearing, and a temperature split check. Heating visits include combustion analysis, heat exchanger inspection, draft and gas pressure verification, burner and flame sensor cleaning, and — for heat pumps — defrost and reversing valve testing. You get a written report with the numbers.

Usually yes, and for a reason people don't expect: most manufacturer warranties require documented annual maintenance. If a compressor fails in year six and you can't show maintenance records, the manufacturer can deny the parts claim, which turns a covered repair into a several-thousand-dollar bill. The plan's written reports are the documentation.

The plan is not an insurance policy — it covers the maintenance visits and gives you 15% off any repair, plus priority scheduling and no overtime fees. We're deliberate about that: plans that promise to "cover everything" tend to price the risk in and then argue about exclusions. This one is straightforward.

You earn $100 in Comfort Credits for each year you stay a member. They're tracked in your account and never expire while your membership is active. When it's time to replace the system, the accumulated credits come off the price of your new equipment — so the money you spend keeping the old system healthy follows you to the new one.

Twice a year for anything that both heats and cools, which now includes most heat pumps and mini-splits. New England runs equipment hard in both directions — humid 90°F Julys and single-digit Januaries — so a system here accumulates far more run hours than the same equipment in a mild climate. Gas heating equipment should have combustion checked annually as a safety matter, independent of efficiency.

We schedule cooling maintenance in spring (roughly March through May) and heating maintenance in fall (September through November), before each system gets leaned on. Members are booked first for those windows, which matters in Massachusetts because the week of the first hard freeze is when everyone calls at once.

Yes. There's no long lock-in. If you cancel, unused Comfort Credits stop accruing and expire, but you keep any service already performed and the written reports for your warranty records.

It does, and ductless systems arguably benefit more than any other equipment. Mini-split indoor units have small blower wheels that load up with dust and biofilm, and a fouled wheel quietly kills both capacity and air quality. Multi-zone systems are priced per indoor head — we'll count the heads when we quote you.

Measurably, yes, though the honest framing is that it prevents a decline rather than creating new savings. A half-pound refrigerant undercharge, a dirty condenser coil, or a filter loading up static pressure each cost a few percent of efficiency, and they compound quietly over years. Restoring a system to its design charge and airflow typically recovers a meaningful chunk of the efficiency it has drifted away from.